Refund Policy

Last updated: September 8, 2026

We want you to shop with confidence. This Refund Policy explains when you are entitled to a refund or store credit at DC Token Store.

1. Undelivered orders

If an order has not been delivered, you are entitled to a full refund or store credit. Just contact support with your order number.

2. Digital products

Because digital products (such as codes and accounts) are delivered instantly and cannot be returned once revealed, they are generally non-refundable after delivery — unless the item is faulty or invalid, in which case we will replace it or issue a refund.

3. Service-based products

For services such as members, boosts and reactions, refunds are available if we are unable to start or complete your order. Partial delivery may be eligible for a partial refund.

4. How to request a refund

Email [email protected] or use live chat with your order number and a short description of the issue. Most requests are resolved within 24 hours.

5. Chargebacks

Please contact us before opening a payment dispute — we can almost always resolve issues faster directly. Fraudulent chargebacks may result in account suspension.