Frequently asked questions
Can't find what you're looking for? Contact our team.
How fast is delivery?
Most automated products (Nitro, tokens, software) are delivered instantly to your dashboard. Service-based orders such as members, boosts and reactions typically begin within a few minutes and complete shortly after.
What payment methods do you accept?
At launch, orders are placed through our secure checkout and confirmed by our team. Additional automated payment methods, including cryptocurrency, are being added soon.
Is my purchase safe?
Yes. We use secure, encrypted checkout and never store sensitive payment details on our servers. Digital items are delivered privately to your account dashboard.
Do you offer refunds?
Undelivered orders are always eligible for a refund or store credit. Because most products are digital and delivered instantly, please read our Refund Policy for full details.
Is this affiliated with Discord?
No. DC Token Store is an independent store and is not affiliated with, endorsed by, or sponsored by Discord Inc. All product names are used for descriptive purposes only.
Do you have a reseller program?
Yes — a dedicated reseller system with wallet balance and discounted pricing is on our roadmap. Contact support to register your interest.
How do I contact support?
Our team is available 24/7. Use the live chat widget or email us at [email protected] and we will get back to you quickly.